I can't log into my account

If you’re having trouble logging in and seeing an error message, the issue may be temporary so please please try again at a later time. Otherwise, you can find troubleshooting info below. 

I have a new phone number

If you can't sign into your account because your phone number has changed, please contact us.

We will need to verify your identity in order to give you access to your old account. For security reasons, if we are unable to verify your identity, we will be unable to provide access to your account. 

In the event that you would like to delete your account entirely. Please contact us.

We will need to verify your identity in order to give you access to your old account or delete it entirely. For security reasons, if we are unable to verify your identity, we can't provide access to the account. 

I am seeing an error code or message

If the issue persists, there are a few things you can try:

  • Check the App Store or Google Play Store to be sure that you have the latest version of the app installed.
  • Make sure you have a strong internet connection or that you're connected to Wi-Fi to determine whether or not the problem is related to your connection.
  • Uninstall and re-install the app. Not only will this put you on the latest version of Ship, but it’ll also refresh your app experience, which should get things running smoothly again!

If the problem persists, we want to know! Get in touch and describe your issue in as much detail as possible, so we can look into things.