Troubleshooting

Trouble with Login

• I can't log into my account
• The app is crashing when I log in
• I'm having trouble with SMS (text) verification

Trouble with My Profile and Settings

• I need to update my phone number
• I can't update my profile
• My photos don't appear for other users
• My age is incorrect

Trouble with Discovery

• I denied Ship access to my location
• Having trouble getting prospects in Discovery
• I'm seeing profiles I have already shipped
• I am seeing prospects outside my preferences
• I am seeing removed profiles

Trouble with Matching and Messaging

• My messages aren't being sent
• I accidentally unmatched with someone
• One or more of my matches has disappeared

Trouble with Something Else

• I received an error message
• Trouble deleting my account