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  1. Ship
  2. Troubleshooting

Troubleshooting

Trouble with Login

  • I can't log into my account
  • The app is crashing when I log in
  • I'm having trouble with SMS (text) verification

Trouble with My Profile and Settings

  • I need to update my phone number
  • I can't update my profile
  • My photos don't appear for other users
  • My age is incorrect

Trouble with Discovery

  • I denied Ship access to my location
  • Having trouble getting prospects in Discovery
  • I'm seeing profiles I have already shipped
  • I am seeing prospects outside my preferences
  • I am seeing removed profiles

Trouble with Matching and Messaging

  • My messages aren't being sent
  • I accidentally unmatched with someone
  • One or more of my matches has disappeared

Trouble with Something Else

  • I received an error message
  • Trouble deleting my account